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Complaints Procedures

At Edm we are committed to delivering services to the highest standard. We are ambitious and dedicated, constantly improving our customers' experience.

Should you have any tips for us on how to improve, we would love to hear from you!

Similarly, should something go wrong in your experience with us, we would like to hear about this too. Your opinion is important to us and we want to give you a voice which could help us shape the future of our company, as well as give us an opportunity to improve things, however big or small your suggestions might be.

If you would like to give us your feedback 

Please fill in the following form 😄

Feedback

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If you would like to raise a complaint 😔

Please fill out the following form with your comment providing as much detail as you can.

Raise a complaint

Thanks for submitting!

We will acknowledge your message (this is usually within three days of receipt although during busy times may be longer).

Once we have checked that your complaint is something we can help with (e.g. it’s definitely a matter related to our company) we will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission. This should take no longer than 14 days from the date we receive all relevant information, after which we will respond to you with a resolution or proposal.

If you’re not happy with the response you get from us – or we don’t get back to you – your complaint cannot be taken any further within the company.

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